At Buy At Home, customer satisfaction is important to us.
✅ Returns:
- Accept returns for both defective and non-defective products
- Items must be unused, in original condition, and in original packaging.
- All return requests must be made within 7 days of delivery.
🔁 Exchanges:
- We offer exchanges for both defective and non-defective items.
- Exchanges are available for size issues, wrong item received, or other valid reasons.
- Items must be unused and returned in original condition.
- Please contact us within 7 days of receiving your order to initiate an exchange.
📦 Return Conditions:
- You must request a return within 30 days of receiving the product.
- Return shipping for damaged or defective products is completely free.
🚚 How to Request a Return:
To start a return for a damaged product, please contact our support team at sales@buyathome.co.uk with your order number and a clear photo of the damage.
Customer will get refund within 7 days
We will process your return promptly and issue a replacement or refund as applicable.